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We understand your concerns, so take note of everything! At Live it, we simplify things to make you feel comfortable. Your stay will be unforgettable. Here are some of the questions that are often asked by those who join the Live it community.
All rates are per room and include VAT.
It is required that the person must be over 18 years old.
When you make a reservation through SMART LIVING Madrid, Barcelona or Valencia, the rates that you see in the search results are the application rates. In the event of any unforeseen change or problem with your reservation, we will automatically contact you for approval / instructions, before making a change in it.
After making an online reservation, you will receive a confirmation email, which will also include the payment conditions, the cancellation policy, the address of the room, our phone numbers, and the information necessary to check-in. The Management reserves the right to refuse de admission.
You can find the most up to date inventory on the website www.coliveit.com as we are constantly growing.
You can request a room change through the tenant portal for some exceptional reason.
Our team will attend to your request and will respond as soon as possible with the available options. Remember that for any room change, it is necessary to pay 60.5 euros (VAT included) for cleaning and disinfection of the room.
Room changes entail modifications in the contract that may be penalized.
Of course we have rooms with capacity for two people. Consult with our customer service team or our reservations team through the web www.coliveit.com or do it with us by phone +34 919 992 843 or e-mail reservas@coliveit.com or by WhatsApp +34 653 36 99 58
Yes, you can have visitors in the apartment during the day (9:00-22:00) You will always be responsible for the behavior of your visitors and any damage they may cause.
Although we work hard to make sure everything is in perfect condition, something can happen during your stay that stops working. You will always have a 24/7 customer service team at +34 611 632 994 and / or through the intranet of the community you can tell us. If required our maintenance team will come to the apartment to solve any problem. The only thing we will need from your side is a detailed explanation of what the incidence is and photographs in which it is identified as best as possible. This will help us to better identify the type of incident and solve it as soon as possible.
Although we are sure that you will collaborate by taking out the garbage every day, using the dishwasher and if there is no dishwasher washing your dishes and cutlery, that you will keep your room very clean and keep all the common areas clean and tidy after use, there is a weekly cleaning service of the common areas included in the monthly rent. In case you need it, we have additional cleaning services for your room, if you want more information please contact our customer service department.
Live It apartments are NOT hotels or hostels. They are spaces of coexistence and experiences among travelers. Living in Live It means living in community, sharing a life experience with people from all over the world who settle in the city for a period of time to carry out their daily life.
When you make your reservation we issue a contract lease, therefore, you can register with the city hall if your contract is for at least 6 months. When you arrive at our offices you can ask us questions about how to carry out the procedure.
To extend your contract, you must access the tenant portal and request an extension of your reservation. Our colleagues will contact you to confirm it and any changes that may arise from the previous contract.
– If your entry occurs between the 16th and the last of each month. The contract start date that will appear on your reservation will be the 16th of the month and you will pay half a month.
– If the day your stay ends is between the 1st and the 15th of the month, the end date of the contract will always be the 15th of the month and you will pay half a month corresponding to the month of departure.
– If your entry occurs between the 1st and 15th of the month, you must pay the full month. The contract start date that will appear on your reservation will always be the 1st of each month.
– If your departure occurs between the 16th and the last day of the month, you must pay the full month. The contract end date that appears on your reservation will always be the last day of the month
Because your well-being is important to us, we include a free 24/7 service, 365 days a year, by calling 901123456 with a multilingual call center service.
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